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Frequently Asked Questions

How Long Does Bespoke Jewellery Take to Make ?

This really depends on complexity of the design, but typically it takes our workshop around 2-3 weeks to finish each project. For engagement rings, choosing the diamonds can often take more than one appointment, so it is best to allow for an extra week on top of our production time.

Are Your Diamonds From Ethical Sources?

Yes! We ensure that we only source diamonds from credible companies that are either DTC sight holders or can demonstrate that they are buying rough or polished diamonds from legitimate sources. We are committed to compliance with United Nations resolutions regarding this matter.

Are your Diamonds Certified?

Yes! We supply all diamonds 0.50ct (half carat) and higher with a GIA certificate and a laser inscription. For jewellery items with lots of smaller diamonds and/or coloured gemstones, we can arrange for an IGI Jewellery Report.

Which Types of Metals Do You Use?

We fashion 18k gold in yellow, white and rose colours and we can also make platinum jewellery. Some products such as cufflinks can also be fashioned in sterling silver. We are happy to advise the best precious metals based on the design and your existing jewellery. For example if you are wearing two rings together, it is preferable that they are both the same metal, otherwise they are likely to cause abrasions to each other.

What Kind Of Gems Can I Choose?

We work with a large variety of stones, from diamonds, emeralds and rubies, to lesser known gemstones such as tanzanite and alexandrite.  Part of the Haywards bespoke service is finding the perfect stone for your piece, whatever it may be. Send us your request and wishes and our gem specialists will talk you through options and prices.

How Do I Place An Order?

Send us your requests via our form or email us at Alternatively you can reach us at +852 2545 4400. After an initial conversation we will send over price quotations and further information about the next steps in the design, make and purchasing process.

Can I Place An Order From Any Country?

Although we are based in Hong Kong we work with clients from all over the World. Safe and secure shipping options are also available.

What is your return policy?

Because we are a bespoke jeweller and each piece is tailor made to each client we have a no refunds or exchange policy. All diamonds and/or precious gemstones purchased are only confirmed by an agreed deposit or full payment against the invoice issued at the time of purchase.

Haywards Concierge

As experts in all things related to jewellery, Haywards is at your service from start to finish. We are pleased to assist you every step of the way, particularly when designing and purchasing jewellery for loved ones.

Designing an engagement ring or a bespoke jewellery gift can seem like an intimidating process. At Haywards we are here to guide you and turn your questions into confidence. You can speak with a Haywards Diamond Specialist by phone, via email, or in person at our design studio.  Our experts are here to support you through each stage of the design process.

Haywards Insiders Guide

To Diamond and Gems

If you are interested in learning more about diamonds and gems and would like to bring along friends, co-workers or even create a corporate event, at Haywards we are delighted to facilitate this opportunity, either at our design studio or your chosen location.

Some of our monthly events include Wine and Diamond Evenings, Sparkling Saturday Tea Sets, Pop-up Shops as well as other partnership and sponsorship events. For more information email us at Let us know your ideas!

Haven’t found an answer? Contact us today.

Give us your idea, your wish, and let us make your dream piece of jewellery.

+852 2545 4400